If there is a problem with your order, please be sure to contact us immediately!
All returned merchandise must be in its original packaging. We do not reimburse shipping or return fees. However, we will provide a return label (at no cost to you) via email for any orders that were fulfilled incorrectly.
Once your items are delivered, you have 7 days from the date of delivery to ship them back to us for a full refund. Returns shipped after the first 7 days will be eligible for store credit (store credits never expire). After 30 days, all sales are FINAL and returns will not be accepted.
All returns must include a tracking number (USPS, UPS, FedEx). Please provide us with the tracking number for your return (firstname.lastname@example.org). Failure to do so may delay the processing of your return/credit.
At this time, we do not accept exchanges.
Timbuktu Labs | Returns
5900 W OGDEN AVE
Cicero, IL 60804
*Please note that we are not responsible for lost packages sent using your own shipping method. We strongly suggest using a trackable and insured shipping service. Shipment costs are nonrefundable.